delivery & return
Shipping & Delivery
If the item is in stock, we will pack and ship your order within 2 days to a parcel shop near your address. Standard delivery time to addresses in Denmark is 1-3 days.
Payment will be deducted from your account the day before shipment.
For international orders, we usually ship by UPS - to a parcel warehouse near your address. International shipping costs depend on the specific country. The price is shown in the total order summary before proceeding to the final payment. Please contact us at firstname.lastname@example.org / +45 42147272 if you have any questions.
We offer extended return policy for Christmas gifts purchased online until January 8, 2021.
You have 14 days to return (30 days if you live outside Denmark) from the date of purchase, ie. the day the money is deducted from your account. If you want to change your order or return your items, please first contact us via email email@example.com or +45 42147272 so we can find the most convenient solution.
Please note that return shipping costs are non-refundable.
You must return your goods to us to refund your purchase. All items must be returned in the same condition as they were received.
Returned items shipped without postage will not be accepted.
Please return to:
Mellow Fellow Copenhagen
2300 Copenhagen S
Once we have received the returned item and the item is approved, we will pay the amount to the payment card you used when you paid for the item. Note that it can take up to 10 business days for the money to be visible in your account.
If you want to exchange for another product or color, place a new order in the webshop after sending the original item back.
You have a 24 month warranty. Any complaints must be reported to us as soon as possible and no later than two months after you have identified the error / defect.