store policy

Mellow Fellow Copenhagen

VAT: 29957762

Sundbyvestervej 27

2300 Copenhagen S

Denmark

Shipping & Delivery

If your items are in stock, we will pack and ship your order within 2 days to a delivery point near your address. Standard delivery time to addresses in Denmark is 1-3 days.

Payment will be deducted from your account the day before shipment.

For international orders, we usually ship by UPS - to a parcel warehouse / delivery location near your address. International shipping costs depend on the specific country. The price is shown in the total order summary before proceeding to the final payment. Please contact us at hello@mellowfellowcopenhagen.com if you have any questions.

Return

We offer extended return policy for Christmas gifts until January 8, 2021.

You have 14 days to return (30 days if you live outside Denmark) from the date of purchase, ie. the day the money is deducted from your account.


If you want to change your order or return your items, please first contact us via email hello@mellowfellowcopenhagen.com or +45 42147272 so we can find the most convenient solution.

Please note that return shipping costs are non-refundable.

You must return your goods to us to refund your purchase. All items must be returned in the same condition as they were received. Returned items shipped without postage will not be accepted.

Within Denmark, we offer you to buy a return shipping label (price DKK 40.00). The label will be sent to you for printing. You are also very welcome to return orders in person at the address:

Mellow Fellow Copenhagen
Sundbyvestervej 27
2300 Copenhagen S
Denmark

Once we have received the returned item and the item is approved, we will pay the amount to the payment card you used when you paid for the item. Note that it can take up to 10 business days for the money to be in the account.

If you want to exchange for another product or color, place a new order in the webshop after sending the original item back.

You have a 24 month warranty. Any complaints must be reported to us as soon as possible and no later than two months after you have identified the error / defect.

Payment

All prices are incl. VAT. We accept Dankort, Visa and a number of other credit cards (shown in the payment window). Card / account information entered when purchasing goods in our webshop is only sent in encrypted form in connection with the completion of the payment transaction. This means that it is not possible for third parties to access your card / account information. The order amount will be deducted from your account when the goods leave Mellow Fellow Copenhagen.

Privacy Policy

Of course, we respect your privacy and handle your information in full confidentiality and in accordance with the Consumer Act. When you order a product from our webshop, you will be asked to enter selected personal information (name, address, telephone number, e-mail and delivery address) as well as financial information. This information is used solely in connection with delivery and payment / invoicing and is not shared with third parties unless necessary to complete a payment transaction.

We use software tools to measure and collect information, including visit duration on specific pages, page interaction information, etc.

Disclaimer

In the event of sold-out items, price changes or other unintentional errors, Mellow Fellow Copenhagen cannot be held responsible.

Use of Mellow Fellow Copenhagen's text and photos

As a blogger, influencer, journalist or private person, you are of course very welcome to write about Mellow Fellow Copenhagen. Contact us at hello@mellowfellowcopenhagen.com or +45 42147272 and tell us what you need pictures and information, and we will be happy to help.

Texts, images and designs on our webshop belong to Mellow Fellow Copenhagen and are protected by copyright.